Privacy Policy

1) Information on the Collection of Personal Data and Contact Details of the Controller

1.1 We are pleased that you are visiting our website and thank you for your interest. Below we inform you about how we handle your personal data when you use our website. Personal data are all data by which you can be personally identified.

1.2 The controller for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is Plan Concept GmbH, Ruhrau 66, 45279 Essen, Germany, Phone: +49(0)201 / 8532636, Fax: +49(0)201 / 8532699, Email: waerme-hamburg@werbeartikel.tv. The controller for processing personal data is the natural or legal person who, alone or jointly with others, determines the purposes and means of processing personal data.

1.3 The controller has appointed a data protection officer, who can be reached as follows: “Plan Concept GmbH, Ruhrau 66, 45279 Essen, datenschutz@werbeartikel.tv”

1.4 This website uses SSL/TLS encryption for security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or inquiries to the controller). You can recognize an encrypted connection by the prefix https:// and the padlock symbol in your browser’s address bar.

2) Data Collection When Visiting Our Website

When using our website for informational purposes only, i.e. if you do not register or otherwise transmit information to us, we only collect the data that your browser transmits to our server (so-called “server log files”). When you access our website, we collect the following data that is technically necessary for us to display the website to you:

• The page you visited
• Date and time of access
• Amount of data sent in bytes
• Referrer URL from which you accessed the page
• Browser type and version
• Operating system used
• IP address used (possibly in anonymized form)

The processing is carried out pursuant to Art. 6(1)(f) GDPR based on our legitimate interest in improving the stability and functionality of our website. The data will not be passed on or otherwise used. However, we reserve the right to review the server log files retrospectively if there are concrete indications of unlawful use.

3) Cookies

To make the visit to our website attractive and to enable the use of certain functions, we use cookies, i.e. small text files that are stored on your device. Some of these cookies are automatically deleted after closing the browser (so-called “session cookies”), while others remain on your device for a longer period and enable the storage of page settings (so-called “persistent cookies”). In the latter case, you can find the storage duration in the cookie settings overview of your web browser.
If individual cookies used by us also process personal data, the processing is carried out pursuant to Art. 6(1)(b) GDPR either for the performance of the contract, pursuant to Art. 6(1)(a) GDPR in the case of consent given, or pursuant to Art. 6(1)(f) GDPR to safeguard our legitimate interests in the best possible functionality of the website as well as a customer-friendly and effective design of the site visit.
You can configure your browser so that you are informed about the setting of cookies and decide individually whether to accept them, or to exclude the acceptance of cookies for certain cases or in general.
Please note that if you do not accept cookies, the functionality of our website may be restricted.

4) Contact

In the context of contacting us (e.g. via contact form or email), personal data will be processed solely for the purpose of handling and answering your inquiry and only to the extent necessary. The legal basis for processing these data is our legitimate interest in responding to your inquiry pursuant to Art. 6(1)(f) GDPR. If your contact aims at the conclusion of a contract, the additional legal basis for processing is Art. 6(1)(b) GDPR. Your data will be deleted when the circumstances indicate that the matter has been conclusively resolved and insofar as no statutory retention obligations conflict.

5) Data Processing When Opening a Customer Account

Pursuant to Art. 6(1)(b) GDPR, personal data will continue to be collected and processed to the extent necessary if you provide them to us when opening a customer account. Which data are required for account opening can be seen from the input mask of the corresponding form on our website. Deletion of your customer account is possible at any time and can be done by sending a message to the aforementioned address of the controller. After deletion of your customer account, your data will be deleted provided that all contracts concluded therein have been fully processed, no statutory retention obligations conflict and we have no legitimate interest in further storage.

6) Use of Customer Data for Direct Advertising

6.1 Subscription to Our Email Newsletter

If you subscribe to our email newsletter, we will regularly send you information about our offers. The only mandatory information for sending the newsletter is your email address. Providing additional data is voluntary and used to address you personally. For newsletter dispatch, we use the so-called double opt-in procedure, which ensures that you only receive newsletters after you have explicitly confirmed your consent to receive the newsletter by clicking on a verification link sent to the provided email address.

By activating the confirmation link, you give us your consent to the use of your personal data pursuant to Art. 6(1)(a) GDPR. We store the IP address assigned to you by your internet service provider (ISP) as well as the date and time of registration in order to be able to trace possible misuse of your email address at a later date. The data collected by us when registering for the newsletter are used strictly for the intended purpose. You can unsubscribe from the newsletter at any time via the link provided in the newsletter or by sending an appropriate message to the controller mentioned above. After successful unsubscription, your email address will be deleted from our mailing list unless you have explicitly consented to further use of your data or we reserve the right to further use of your data, which is permitted by law and about which we inform you in this declaration.

7) Data Processing for Order Fulfillment

7.1 Submission of Image Files for Order Fulfillment via Upload Function
On our website, we offer customers the possibility to commission the personalization of products by submitting image files via an upload function. The submitted image motif is used as a template for personalizing the selected product.

Using the upload form on the website, the customer can transmit one or more image files from the storage of the device used directly via automated, encrypted data transmission to us. We then collect, store and use the transmitted files exclusively for the production of the personalized product in accordance with the respective service description on our website. If the transmitted image files are passed on to specific service providers for production and processing of the order, you will be explicitly informed of this in the following paragraphs. No further disclosure will take place. If the transmitted files or digital designs contain personal data (in particular images of identifiable persons), all processing operations mentioned above will be carried out solely for the purpose of processing your online order pursuant to Art. 6(1)(b) GDPR. After final processing of the order, the transmitted image files will be automatically and completely deleted.

7.2 To the extent necessary for contract execution for delivery and payment purposes, the personal data collected by us will be passed on to the commissioned transport company and the commissioned credit institution pursuant to Art. 6(1)(b) GDPR.

If, on the basis of a corresponding contract, we owe you updates for goods with digital elements or for digital products, we process the contact details you provided when ordering (name, address, email address) in order to inform you in the legally prescribed period in our capacity as a controller, via an appropriate communication channel (e.g. by post or email), about upcoming updates. Your contact data will be used strictly for this purpose and will only be processed by us to the extent necessary for the respective information.

For the processing of your order, we also cooperate with the following service provider(s) who support us wholly or partly in the performance of concluded contracts. In accordance with the following information, certain personal data will be transmitted to these service providers.

7.3 To fulfill our contractual obligations to our customers, we work with external shipping partners. We pass on your name, delivery address and, where necessary for delivery, your telephone number exclusively for the purpose of goods delivery pursuant to Art. 6(1)(b) GDPR to a shipping partner selected by us.

7.4 Disclosure of Personal Data to Shipping Service Providers
- DHL
If delivery of the goods is carried out by the shipping provider DHL (DHL Paket GmbH, Sträßchensweg 10, 53113 Bonn), we will forward your email address pursuant to Art. 6(1)(a) GDPR prior to delivery for the purpose of coordinating a delivery appointment or delivery notification, provided you have given your explicit consent for this during the ordering process. Otherwise, for delivery purposes pursuant to Art. 6(1)(b) GDPR, we will only pass on the recipient’s name and delivery address to DHL. Disclosure will only occur to the extent necessary for the delivery of goods. In this case, prior coordination of the delivery appointment with DHL or delivery notification is not possible.
You can revoke your consent at any time with effect for the future either with the controller named above or directly with the shipping provider DHL.
- UPS
If delivery of the goods is carried out by the shipping provider UPS (United Parcel Service Deutschland Inc. & Co. OHG, Görlitzer Straße 1, 41460 Neuss), we will forward your email address prior to delivery pursuant to Art. 6(1)(a) GDPR for the purpose of coordinating a delivery appointment or delivery notification, provided you have given your explicit consent during the ordering process. Otherwise, for delivery purposes pursuant to Art. 6(1)(b) GDPR, we will only pass on the recipient’s name and delivery address to UPS. Disclosure will only occur to the extent necessary for the delivery of goods. In this case, prior coordination of the delivery appointment with UPS or the transmission of status information on shipment delivery is not possible.
You can revoke your consent at any time with effect for the future either with the controller named above or directly with the shipping provider UPS.

7.5 Use of Payment Service Providers (Payment Services)
- PayPal
When paying via PayPal, credit card via PayPal, direct debit via PayPal or – if offered – “purchase on account” or “installment payment” via PayPal, we pass on your payment data for payment processing to PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"). Disclosure occurs pursuant to Art. 6(1)(b) GDPR and only to the extent necessary for payment processing.
PayPal reserves the right, for credit card via PayPal, direct debit via PayPal or – if offered – “purchase on account” or “installment payment” via PayPal, to carry out a credit check. For this purpose, your payment data may be forwarded to credit agencies pursuant to Art. 6(1)(f) GDPR based on PayPal’s legitimate interest in determining your creditworthiness. PayPal uses the result of the credit check regarding the statistical probability of payment default to decide on the provision of the respective payment method. The credit check may include probability values (so-called score values). If score values are included in the result of the credit check, they are based on a scientifically recognized mathematical-statistical procedure. The score calculation includes, among other things but not exclusively, address data. For further data protection information, including information on the credit agencies used, please refer to PayPal’s privacy policy: https://www.paypal.com/de/webapps/mpp/ua/privacy-full
You can object to this processing of your data at any time by contacting PayPal. However, PayPal may still be entitled to process your personal data if this is necessary for contractually compliant payment processing.

8) Online Marketing

- Google Ads Conversion Tracking
This website uses the online advertising program "Google Ads" and, within the framework of Google Ads, the conversion tracking of Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"). We use Google Ads to draw attention to our attractive offers on external websites with the help of advertising media (so-called Google AdWords). We can determine how successful individual advertising measures are in relation to the data from the advertising campaigns. Our goal is to display advertisements that are of interest to you, to make our website more interesting for you and to achieve a fair calculation of advertising costs.
The conversion tracking cookie is set when a user clicks on a Google Ads advertisement. Cookies are small text files that are stored on your device. These cookies usually expire after 30 days and are not used for personal identification. If the user visits certain pages of this website and the cookie has not yet expired, Google and we can recognize that the user clicked on the advertisement and was redirected to this page. Each Google Ads customer receives a different cookie. Cookies therefore cannot be tracked across the websites of Google Ads customers. The information collected with the help of the conversion cookie is used to generate conversion statistics for Google Ads customers who have opted for conversion tracking. However, the customers receive no information that can identify users personally.
In the context of using Google Ads, personal data may also be transmitted to the servers of Google LLC in the USA.
Details of the processing triggered by Google Ads conversion tracking and Google's handling of data from websites can be found here: https://policies.google.com/technologies/partner-sites
All of the processing described above, in particular the setting of cookies for reading information on the device used, is only carried out if you have given us your explicit consent to do so pursuant to Art. 6(1)(a) GDPR. You can revoke this consent at any time for the future by deactivating this service in the "Cookie Consent Tool" provided on the website.
You can also permanently object to the setting of cookies by Google Ads conversion tracking by downloading and installing the browser plug-in available at the following link:
https://www.google.com/settings/ads/plugin?hl=de
In order to address users whose data we have received in the context of business or similar relationships with even more interest-based advertising, we use a customer matching function within Google Ads. For this purpose, we transmit one or more files with aggregated customer data (primarily email addresses and telephone numbers) electronically to Google. Google does not receive access to unencrypted data, but automatically encrypts the information in the customer files during the transmission process using a special algorithm. The encrypted information can only be used by Google to match existing Google accounts set up by the data subjects. This enables the display of personalized advertising across all Google services linked to the respective Google account.
The transfer of customer data to Google only takes place if you have given us your explicit consent to do so pursuant to Art. 6(1)(a) GDPR. You can revoke this consent at any time with effect for the future. Further information on Google's data protection measures regarding the customer matching function can be found here: https://support.google.com/google-ads/answer/6334160?hl=de&ref_topic=10550182
Google's privacy policy can be viewed here: https://www.google.de/policies/privacy/

9) Web Analysis Services

Google (Universal) Analytics
This website uses Google (Universal) Analytics, a web analysis service provided by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"). Google (Universal) Analytics uses so-called "cookies", which are text files that are stored on your device and allow analysis of your use of the website. The information generated by the cookie about your use of this website (including the abbreviated IP address) is usually transmitted to and stored on a Google server, which may also involve transmission to servers of Google LLC in the USA.
This website uses Google (Universal) Analytics exclusively with the "_anonymizeIp()" extension, which ensures IP anonymization by truncation and excludes direct personal reference. With this extension, your IP address is truncated by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area before storage. Only in exceptional cases is the full IP address transmitted to a server of Google LLC in the USA and truncated there. On our behalf, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide us with other services related to website and internet use. The IP address transmitted by your browser within the scope of Google (Universal) Analytics will not be merged with other Google data.
Google Analytics enables the creation of statistics on age, gender, and interests of website visitors through a special function called "demographic features" based on interest-based advertising and third-party data. This allows the definition and differentiation of user groups of the website for the purpose of target group-optimized design of marketing measures. Data sets captured by the "demographic features" cannot, however, be assigned to any specific person.
Details on the processing initiated by Google Analytics and Google's handling of data from websites can be found here: https://policies.google.com/technologies/partner-sites
All of the processing described above, in particular the setting of Google Analytics cookies to read information on the device used, is only carried out if you have given us your explicit consent to do so pursuant to Art. 6(1)(a) GDPR. Without this consent being given, the use of Google Analytics during your site visit does not take place.
You can revoke your consent at any time with effect for the future. To exercise your revocation, please disable this service in the "Cookie Consent Tool" provided on the website. We have concluded a data processing agreement with Google for the use of Google Analytics, which obliges Google to protect the data of our website visitors and not to pass it on to third parties.
For the transfer of data from the EU to the USA, Google relies on so-called standard contractual clauses of the European Commission, which are intended to ensure compliance with the European level of data protection in the USA.
Further information on Google (Universal) Analytics can be found here: https://policies.google.com/privacy?hl=de&gl=de

10) Tools and Miscellaneous

Cookie Consent Tool

This website uses a so-called "Cookie Consent Tool" to obtain effective user consents for cookies requiring consent and cookie-based applications. The "Cookie Consent Tool" is displayed to users as an interactive user interface when the page is accessed, where consents for certain cookies and/or cookie-based applications can be given by ticking a box. By using the tool, all cookies/services requiring consent are only loaded if the respective user has given their consent by ticking the box. This ensures that such cookies are only set on the user's device if consent has been given.
The tool sets technically necessary cookies to store your cookie preferences. Personal usage data is generally not processed.
If, in individual cases, personal data (such as the IP address) is processed for the purpose of storing, assigning, or logging cookie settings, this is done pursuant to Art. 6(1)(f) GDPR on the basis of our legitimate interest in a legally compliant, user-specific, and user-friendly consent management for cookies and thus in a legally compliant design of our online presence.
Another legal basis for processing is also Art. 6(1)(c) GDPR, as we are subject as controllers to the legal obligation to make the use of technically unnecessary cookies dependent on the respective user consent.
Further information on the operator and the settings of the Cookie Consent Tool can be found directly in the corresponding user interface on our website.

11) Data Subject Rights

11.1 The applicable data protection law grants you the following rights against the controller regarding the processing of your personal data (information and intervention rights), whereby for the respective prerequisites for exercise reference is made to the cited legal basis:

• Right of access pursuant to Art. 15 GDPR;
• Right to rectification pursuant to Art. 16 GDPR;
• Right to erasure pursuant to Art. 17 GDPR;
• Right to restriction of processing pursuant to Art. 18 GDPR;
• Right to notification pursuant to Art. 19 GDPR;
• Right to data portability pursuant to Art. 20 GDPR;
• Right to withdraw consent pursuant to Art. 7(3) GDPR;
• Right to lodge a complaint pursuant to Art. 77 GDPR.

11.2 Right to Object

IF WE PROCESS YOUR PERSONAL DATA BASED ON OUR PREDOMINANT LEGITIMATE INTEREST IN A BALANCE OF INTERESTS, YOU HAVE THE RIGHT AT ANY TIME TO OBJECT TO THIS PROCESSING WITH EFFECT FOR THE FUTURE FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION.
IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL CEASE PROCESSING THE PERSONAL DATA CONCERNED. HOWEVER, FURTHER PROCESSING REMAINS PERMITTED IF WE CAN DEMONSTRATE COMPELLING PROTECTED REASONS FOR THE PROCESSING THAT OUTWEIGH YOUR INTERESTS, FUNDAMENTAL RIGHTS AND FREEDOMS, OR IF PROCESSING SERVES THE ESTABLISHMENT, EXERCISE OR DEFENSE OF LEGAL CLAIMS.

IF YOUR PERSONAL DATA IS PROCESSED BY US FOR THE PURPOSE OF DIRECT ADVERTISING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA RELATING TO YOU FOR SUCH ADVERTISING PURPOSES. YOU CAN EXERCISE THE RIGHT TO OBJECT AS DESCRIBED ABOVE.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL CEASE PROCESSING THE PERSONAL DATA CONCERNED FOR DIRECT ADVERTISING PURPOSES.

12) Duration of Storage of Personal Data

The duration of storage of personal data is determined based on the respective legal basis, the processing purpose and – where applicable – the respective statutory retention period (e.g. commercial and tax law retention periods).

Where personal data is processed on the basis of explicit consent pursuant to Art. 6(1)(a) GDPR, such data will be stored until the data subject withdraws their consent.

If statutory retention periods exist for data processed in the context of legal or quasi-legal obligations on the basis of Art. 6(1)(b) GDPR, such data will be routinely deleted after the expiry of the retention periods, provided they are no longer required for contract performance or initiation and no legitimate interest on our part in further storage exists.

When processing personal data on the basis of Art. 6(1)(f) GDPR, such data will be stored until the data subject exercises their right to object pursuant to Art. 21(1) GDPR, unless we can demonstrate compelling legitimate grounds for the processing that override the interests, rights and freedoms of the data subject, or the processing serves the establishment, exercise or defense of legal claims.

When processing personal data for the purpose of direct advertising on the basis of Art. 6(1)(f) GDPR, such data will be stored until the data subject exercises their right to object pursuant to Art. 21(2) GDPR.

Unless otherwise specified in this declaration for specific processing scenarios, stored personal data will otherwise be deleted when they are no longer necessary for the purposes for which they were collected or otherwise processed.